IStore Heat Pump

On this page, you’ll find a comprehensive guide designed to introduce you to the iStore brand and its products. We’ve structured the content into three distinct sections to enhance your understanding and assist you in decision-making process:

This section offers insights into iStore’s background.

Here, we’ll guide you through the various models available, discuss pricing, and explain the financial incentives, such as rebates and incentives, that can make purchasing an iStore heat pump both appealing and affordable.

Finally, we provide detailed information on what it means to own an iStore heat pump, covering everything from installation to ongoing maintenance, and the comprehensive warranty support offered by iStore.

Knowing about an iStore

Overview of Istore Heat Pump, a Division of Solargain Pty Ltd

Manufacturer Name: Istore Heat Pump
ABN: 26 136 092 405
Year ABN Became Active: 2009
Location: Western Australia
Known For: Air to Energy Heat Pumps, Comprehensive Parts and Labour Warranty

Istore, a division of Solargain Pty Ltd, stands out in the renewable energy sector with its pioneering Air to Energy heat pumps. Established in 2009 and based in Western Australia, Istore is celebrated for transforming air into energy-efficient heat, significantly reducing electricity usage. Their products are backed by a comprehensive parts and labour warranty, ensuring peace of mind. Ideal for environmentally conscious consumers, Istore Heat Pumps offer both innovative solutions and steadfast reliability, embodying a commitment to sustainability and customer satisfaction.

Product Range

iStore offers two primary models of air-to-energy hot water systems, designed to harness environmental heat to efficiently heat water for domestic use. These models come in two capacities:

Ideal for smaller households, offering significant energy savings.

Best suited for larger households or homes with higher hot water demands.

Both models are geared towards reducing energy consumption and capitalizing on renewable energy sources, thereby offering an eco-friendly alternative to traditional electric and gas water heaters.
‍

Buying an iStore Heat Pump

Detailed Model Overview

Customer review about istore Heat Pumps

‍

‍

Owning an IStore Heat Pump

Maintaining Your iStore Heat Pump

Key Maintenance Tips for Homeowners (As Recommended by iStore)

Ensuring your heat pump operates at peak efficiency involves a few simple but crucial practices:

iStore recommends activating the PTR valve every six months to safely manage internal pressure, similar to releasing steam in a pressure cooker to avoid overpressure situations.

It’s essential to check that the condensation line is unblocked and water flows freely, preventing backups and potential water damage, akin to maintaining clear drains in your home.

Like keeping home vents unblocked for optimal air circulation, iStore suggests keeping the area around your heat pump clear to ensure efficient operation.

Inspect the insulation on pipes regularly for any signs of damage or wear. Proper insulation is crucial for minimizing heat loss, much like keeping your home’s windows and doors well-sealed.

iStore advises scheduling a professional inspection every five years, which should include replacing critical components like the pressure and temperature relief valve to ensure your system’s longevity.
‍

Warranty Overview (As Stipulated in iStore Warranty Documents)

iStore’s five-year warranty offers comprehensive coverage for your heat pump, ensuring peace of mind regarding parts and labor. Here’s an overview based on the stipulations in the warranty documents:

The warranty fully covers parts and labor for five years, assuring you against defects in manufacturing and workmanship.

According to iStore warranty documents, it is mandatory to register your heat pump within six weeks of installation. This registration is crucial for activating your warranty and ensuring quick service when needed.

The warranty covers failures due to manufacturing defects but does not extend to issues caused by external factors such as weather conditions, misuse, or unauthorized alterations.

For those residing within a 30-kilometer radius of an iStore branch or authorized distributor, repairs and replacements are fully covered without additional charges. Those outside this area may incur extra costs.

The warranty document states that iStore has the discretion to decide whether to repair or replace defective components, and the warranty period for the replaced or repaired part does not extend beyond the original.

Contact and Support for iStore Heat Pumps

When you need assistance with your heat pump, whether it’s for general inquiries, support requests, or technical assistance, iStore offers several ways to get in touch with their customer service team. Here’s a simple guide to help you understand how to contact iStore for support, much like finding the right tool in a toolbox when you need to make adjustments or repairs.
‍

Customer Service Contact Information:

For immediate assistance, iStore provides a dedicated customer service line. You can call them at 1300 552 619. This number is available for you to discuss any issues, schedule maintenance, or ask questions about your heat pump system.

If you prefer to communicate via email or need to send detailed information, photographs, or documents, you can reach out to iStore at info@istore.net.au. Email support is suitable for non-urgent queries or when you need to have a record of your communications.

iStore also offers a contact form on their website. This can be accessed by visiting the iStore contact page at iStore Contact. Filling out the contact form is like dropping a letter in a mailbox; it’s straightforward and ensures that your message gets to the right department.

iStore’s customer service is typically available during standard business hours, which are usually from 9:00 AM to 5:00 PM on weekdays. It’s a good idea to reach out during these hours for the quickest response.
‍

Conclusion

The iStore Heat Pumps offer several advantages for homeowners. They are highly energy-efficient, resulting in significant savings on electricity bills. Users appreciate their quick heating capabilities, providing hot water almost instantly, even during peak usage times. Additionally, the pumps operate quietly, ensuring a peaceful environment in the home. Their compact design saves space, making them suitable for various installations. iStore Heat Pumps are also reliable, offering consistent hot water supply without frequent breakdowns. Installation is straightforward, with professional setup being quick and hassle-free. The sleek design adds aesthetic appeal to any space.

However, some drawbacks include the initial high cost compared to traditional systems, regular maintenance requirements, potential limitations in hot water output for large households, and occasional noise level increases over time. Despite these, iStore provides responsive customer service to address any issues promptly.