Stiebel Hot Water System

On this page, you’ll find a comprehensive guide designed to introduce you to the Stiebel Eltron brand and Stiebel Heat Pump. We’ve structured the content into three distinct sections to enhance your understanding and assist you in decision-making process:

This section offers insights into Stiebel Eltron‘s background.

Here, we’ll guide you through the various models available, discuss pricing, and explain the financial incentives, such as rebates and incentives, that can make purchasing an Stiebel heat pump both appealing and affordable.

Finally, we provide detailed information on what it means to own a Stiebel heat pump, covering everything from installation to ongoing maintenance, and the comprehensive warranty support offered by Stiebel Eltron.

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Knowing about a Stiebel Eltron

Overview of Stiebel Eltron

Manufacturer Name: Stiebel Eltron (Aust) Pty Ltd
ABN: 82 066 271 083
Year ABN Became Active: 2000
Location of Head Office: Port Melbourne VIC 3207
Known For: German Engineered Heat Pumps

Stiebel Eltron (Aust) Pty Ltd, is active since 2000 with headquartered in Port Melbourne, VIC 3207. Renowned for its German-engineered heat pumps, Stiebel Heat Pump prides itself on delivering highly efficient and innovative hot water solutions. Their products are celebrated for superior quality, utilizing advanced technology to ensure both reliability and environmental sustainability. As a pioneer in the heating and cooling industry, Stiebel Eltron’s commitment to excellence makes it a preferred choice for those seeking effective and durable heat pump systems. Their dedication to engineering excellence positions them as a trusted provider in the energy solutions sector.
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Stiebel Heat Pump Product Range

Stiebel Heat Pump offers a range of heat pump from 222L to 302L models designed to meet various hot water needs efficiently. Here’s a list of the models currently available:
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Product Models Offered:

Ideal for outdoor installation, this model is designed to efficiently use environmental heat for domestic hot water (DHW) heating, promoting energy savings and self-sufficiency in residential settings.

A larger capacity model also suitable for outdoor installation, it offers similar features to the WWK 222 H but is tailored for households needing a greater amount of hot water.
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Buying a Stiebel Heat Pump

Stiebel Heat Pump Product Overview

Stiebel heat pump reviews (based on real customer experience)

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Available Rebates:

help reduce the upfront cost based on the efficiency and installation zone of the heat pump.

Offers up to AUD 1,000 off the installation cost, applicable only in Victoria.

Further reduce the cost for Victorian residents.

Available in NSW, offering additional financial benefits for energy-efficient installations.
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Owning an Stiebel Heat Pump

Maintenance Requirements

Key Maintenance Tips for Homeowners (As Recommended by Stiebel Eltron)

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Stiebel Eltron recommends certain maintenance procedures to ensure the longevity and optimal performance of their heat pumps. Regular maintenance not only extends the life of the unit but also maintains its efficiency, which can help in keeping operational costs low.

The exterior of the unit should be cleaned with a damp cloth. Avoid using abrasive or corrosive cleaning agents to prevent damage to the surface.

To ensure efficient operation, clean the air intake and discharge grilles every six months to prevent airflow blockages.

Safety valves should be tested at least every six months to ensure they are free from blockages and functioning correctly.

The Stiebel Heat Pump features a maintenance-free impressed current anode that requires a continuous power supply to function effectively. If the power supply is regularly interrupted, the batteries for the impressed current anode should be replaced every three years to ensure continuous protection against corrosion.

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Warranty Overview (As Stipulated in Stiebel Eltron Warranty Documents)

Stiebel Eltron’s warranty provides assurance against defects in components under normal use conditions. Here’s an overview based on their warranty documentation:
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- Domestic Use:

• Cylinder and condenser: 5 years
• Sealed refrigeration system (including compressor, evaporator, valves, and associated pipework) and all other electrical components: 2 years
• Temperature and pressure (T&P) relief valve: 1 year

- Commercial Use:

• Cylinder and condenser: 2 years
• Sealed refrigeration system and all other components: 2 years
• T&P relief valve: 1 year

To make a warranty claim, you must provide the model number, a description of the issue, and the serial number of the unit among other details. It’s crucial to report any problems within a reasonable time after discovery.

The warranty does not cover units that have not been installed or operated according to the provided instructions, have been modified without authorization, or have been subjected to inappropriate conditions such as incorrect power supply or exposure to corrosive elements

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Support Contact Details

For further assistance or to make a warranty claim, you can contact Stiebel Eltron directly:

Phone: 1800 153 351 (Available from 8.00 am to 5.00 pm AEST, Monday to Friday)

Email: service@stiebel.com.au

Visit the contact page on the stiebel energy website for more detailed inquiries or support requests.

It’s essential to contact them as soon as any issue is noticed to prevent further complications and ensure that your system remains in good working order under the warranty terms
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Conclusion

Stiebel heat pump are renowned for their efficiency and reliability, offering substantial energy savings which can significantly reduce electricity bills. These systems are particularly appreciated for their quiet operation, making them suitable for residential areas without causing disturbances. The integration with photovoltaic systems enhances their efficiency, allowing homeowners to utilize solar energy effectively. They are also equipped with user-friendly interfaces, featuring clear LCD screens that facilitate easy monitoring and control.

However, some users report challenges with the initial cost, as these units tend to be more expensive upfront compared to other brands. Additionally, installation can be complex, often requiring professional assistance to ensure optimal functionality. Some customers have noted that in extremely cold climates, the efficiency of the heat pumps can diminish, which might affect performance expectations during harsh winter months. Maintenance is straightforward, although access to certain components for routine checks can be cumbersome.