Reclaim Energy Heat Pump

On this page, you’ll find a comprehensive guide designed to introduce you to the Reclaim Energy brand and Reclaim Heat Pump. We’ve structured the content into three distinct sections to enhance your understanding and assist you in decision-making process:

This section offers insights into Reclaim Energy background.

Here, we’ll guide you through the various models available, discuss pricing, and explain the financial incentives, such as rebates and incentives, that can make purchasing a Reclaim Energy heat pump both appealing and affordable.

Finally, we provide detailed information on what it means to own a Reclaim Energy heat pump, covering everything from installation to ongoing maintenance, and the comprehensive warranty support offered by Reclaim Energy.

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Knowing about a Reclaim Energy

Overview of Reclaim Energy

Manufacturer Name: Reclaim Energy

ABN: 11 160 959 802
Year ABN Became Active: 2012
Location: Byron Bay, NSW 2481
Known For: CO2 heat pumps with Australian-made tanks and Japanese compressors.

Founded in 2012 in Byron Bay, Reclaim Energy excels in producing CO2 heat pumps known for their durability and efficiency, especially in colder climates. Their products combine Australian craftsmanship in tank construction with advanced Japanese technology in compressors, making them ideal for reducing energy consumption and environmental impact. Reclaim Energy is celebrated for its commitment to sustainability and reliability, offering effective solutions for both residential and commercial needs.

Reclaim Energy Heat Pump Product Range

Reclaim Energy product range includes the following models of the CO2 Heat Pump Hot Water System, categorized by the type of storage tanks they can be paired with:

Type of Storage Tank:

Tall Model (T): Designed for environments with non-high mineral or bore water applications, offering a vertically elongated tank suitable for limited ground space.

Squat Model (Q): Suited for areas with space constraints in height, ideal for installations under eaves or in low clearance areas.

Standard Model: Compatible with all water types, including high mineral and bore water. The enamel coating ensures durability and suitability for various water conditions.
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Product Models Offered:

Stainless Steel

Suitable for smaller households, typically accommodating up to 2 people.

Designed for medium-sized families, generally ideal for 3 people.

Perfect for larger households, these models support the hot water needs of 4-5 people.

Perfect for larger households, these models support the hot water needs of 4-5 people. The “SSQ” variant likely indicates a different design or size configuration within the same capacity.

This is the largest stainless steel model, suitable for 5 or more people, providing ample hot water for high-demand applications.
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Glass Lined Enamel Tanks

This model supports the hot water needs of up to 2 people, similar to its stainless steel counterpart.

Ideal for a family of 3, offering durability with its glass lined protection.

Designed to serve a larger family of 4-5 people with efficient heating and durability.

The largest glass lined model, also designed for households of 5 or more people, ensuring high performance and resistance to water quality issues.

These tank models offer flexibility and choice to cater to various household sizes and water quality conditions, ensuring that every home can find a fitting hot water solution.

Buying an Reclaim Heat Pump

Reclaim Heat Pump Product Overview

Stainless Steel Tank (Only Tank Specification):

Wi-Fi Module - Smart Wi-Fi Controller V2.0

Integrates with all Reclaim Energy CO2 Heat Pump.

Allows for remote control and monitoring of the heat pump system via a mobile app.

Available for both iOS and Android devices; free download from respective app stores.

Available for both iOS and Android devices; free download from respective app stores.

9 selectable options including continuous, off-peak, timer settings, and holiday mode.

Activates the heat pump to quickly reach the desired temperature if it drops below 59°C.

Utilizes the Solar Maximiser tool by Solar Analytics for optimal operation based on solar generation.

240V, 50Hz (single phase)

• IP Rating:

IP54, ensuring durability and resistance to environmental conditions.

• Installation:

Can be mounted on the wall or the tank, offering flexibility in setup.
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Reclaim heat pump review (based on real customer experience)

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Available Rebates:

help reduce the upfront cost based on the efficiency and installation zone of the heat pump.

Offers up to AUD 1,000 off the installation cost, applicable only in Victoria.

Further reduce the cost for Victorian residents.

Available in NSW, offering additional financial benefits for energy-efficient installations.

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Owning a Reclaim Heat Pump

Maintenance Requirements

Key Maintenance Tips for Homeowners (As Recommended by Reclaim Heat Pump))

Maintaining your heat pump efficiently ensures optimal performance and longevity. Reclaim Heat Pump recommends:

1. Regular Inspections:

Ensure annual inspections to verify that all components of your Reclaim Heat Pump system are functioning correctly. This proactive measure can help in identifying potential issues early, extending the life of the system.

2. Anode Replacement:

Periodically check the anode in your tank. If it’s worn out, replace it to prevent corrosion, which can significantly degrade your tank’s longevity.

3. Clean Filters:

Maintain system efficiency by cleaning any filters regularly. This helps keep airflow optimal and reduces strain on the system.

4. Check Refrigerant Levels:

Ensure the refrigerant levels are appropriate as they are critical for efficient operation. Low levels might require a professional refill.

5. Professional Servicing:

Engage a licensed professional for any repairs or serious maintenance to avoid inadvertently voiding the warranty. Regular servicing ensures your system operates at peak efficiency.
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Warranty Overview (As Stipulated in Reclaim Energy Warranty Documents)

Reclaim Heat Pump offers a comprehensive warranty that covers the following:

Warranty Length:

Reclaim Energy’s warranty covers various components of the heat pump hot water system, with periods varying from 1 to 15 years depending on the component.

For example,
Stainless Steel tanks are covered for 15 years, whereas valves have a 1-year warranty.
Labor costs are covered for the initial years post-installation, typically 1-2 years based on the component.
Notably, warranty claims should be submitted as soon as a defect is noticed and within the warranty period. The warranty is valid only if the system is installed and maintained according to Reclaim Energy’s guidelines and using approved parts.
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Support Contact Details

For any issues or warranty claims, you can contact Reclaim Energy:

1. Contact Information:

Phone: 1300 38 38 15
Email: hello@reclaimenergy.com.au
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2. Online Support:

Visit the contact page on the Reclaim website for more detailed inquiries or support requests.

It’s essential to contact them as soon as any issue is noticed to prevent further complications and ensure that your system remains in good working order under the warranty terms