Emerald Energy Heat Pump

Last updated May 9, 2024

On this page, you’ll find a comprehensive guide designed to introduce you to the Emerald Energy brand and Emerald Energy Heat Pump. We’ve structured the content into three distinct sections to enhance your understanding and assist you in decision-making process:

1
Knowing about an Emerald Energy Pty Ltd

This section offers insights into Emerald Energy’s background and Emerald Energy Heat Pump product range.

2
Buying an Emerald Energy Heat Pump

Here, we’ll guide you through the various models available, discuss pricing, and explain the financial incentives, such as rebates and incentives, that can make purchasing an Emerald Energy heat pump both appealing and affordable.

3
Owning an Emerald Energy Heat Pump

Finally, we provide detailed information on what it means to own an Emerald Energy heat pump, covering everything from installation to ongoing maintenance, and the comprehensive warranty support offered by Emerald Energy.

Knowing about an Emerald Energy Pty Ltd

Overview of Emerald Energy Pty Ltd

Manufacturer Name: Emerald Energy Pty Ltd
ABN:
86 632 172 368
Year ABN Became Active:
2019
Location:
Sydney, NSW
Known For:
Unique Design of its Heat Pumps

Established in 2019 and headquartered in Sydney, NSW, Emerald Energy Pty Ltd has quickly distinguished itself in the renewable energy market with its uniquely designed heat pumps. Known for their aesthetic appeal and innovative engineering, Emerald Energy’s heat pumps blend seamlessly into modern home environments while providing efficient, eco-friendly heating solutions.

Emerald Energy Heat Pump Product Range

Emerald Energy offers a series of efficient and versatile all-in-one heat pump models designed to meet the needs of various household sizes and preferences. Emerald Energy Heat Pump models are built with advanced technology to provide sustainable and cost-effective hot water solutions.

Product Models Offered

1
Emerald Energy 220L Heat Pump (EE-HWS-A1-220)

An Emerald Energy Heat Pump 220-liter model is suitable for small to medium-sized households

2
Emerald Energy 270L Heat Pump (EE-HWS-A1-270)

An Emerald Energy Heat Pump 270-liter model is ideal for medium-sized households that require a larger volume of hot water.

3
Emerald Energy 320L Heat Pump (EE-HWS-A1-320)

An Emerald Energy Heat Pump 320-liter model is designed for large households or commercial environments needing substantial hot water capacity.

Each model incorporates optional running modes and is equipped with smart features like Wi-Fi app controls for enhanced usability.

Buying an Emerald Energy Heat Pump

Emerald Energy Heat Pump Product Overview

Emerald Energy’s range of all-in-one heat pumps is designed for efficiency and convenience, catering to various household sizes and needs. These units are particularly suitable for customers looking to reduce their energy costs significantly and those interested in a sustainable hot water solution.

Emerald 220L

Specifications

  • Capacity: 220 liters
  • Tank Material: Enamel with 2.5mm tank wall, 3.0mm dome
  • Dimensions: Height - 1598mm, Diameter - 600mm
  • Weight: 118 kg (Net), 126 kg (Gross)
  • Household Size: Ideal for small households (1-3 people)
  • Usage Scenario: Best for moderate climates where high efficiency can be maximized. Suitable for homes with average hot water needs and can be effectively managed with a timer to optimize energy usage.
Learn More

Emerald 270L

Specifications

  • Capacity: 270 liters
  • Tank Material: Enamel with 2.5mm tank wall, 3.0mm dome
  • Dimensions: Height - 1826mm, Diameter - 600mm
  • Weight: 132 kg (Net), 141 kg (Gross)
  • Household Size: Perfect for medium-sized households (3-5 people)
  • Usage Scenario: Great for households with slightly higher hot water demands. It works well in various climates and can interact seamlessly with solar PV systems, enhancing energy savings.
Learn More

Emerald Energy Heat Pump reviews (Based on true reviews)

- Positive Points
1
Energy Efficiency
  • User Feedback: Customers appreciate the heat pump's incredible efficiency in energy use, noting a significant decrease in power bills.
  • Technical Data: The Emerald Energy All-in-One Heat Pump is designed to save up to 80% on hot water costs, with its energy-efficient operation delivering 5kW of heating power for every 1kW of power input.
2
Quiet Operation
  • User Feedback: Many users highlight the very quiet operation of the heat pump, stating they barely notice it's running.
  • Technical Bit: The unit features DC technology and premium components that contribute to quieter operation, keeping noise levels low.
3
User-Friendly Interface
  • User Feedback: The user-friendly interface on the app is frequently mentioned as it makes it easy to control and monitor the heat pump.
  • Technical Data:The Wi-Fi app controls provide real-time monitoring and adjustments, enhancing user convenience and system manageability.
4
Customer Service
  • User Feedback: Excellent customer service is often cited, with staff being very responsive and helpful.
  • Technical Data: Emerald Energy emphasizes customer support, offering direct communication channels via phone and email.
5
Fast Heating Time
  • User Feedback: Users report fast heating times, providing hot water much quicker than previous systems.
  • Technical Data: The heat pump models come with optional running modes such as Booster and E-Heater, which can speed up the water heating process.
6
Cold Weather Efficiency
  • User Feedback:It operates efficiently even in colder weather, a crucial factor for many users.
  • Technical Data: The heat pump uses R290 refrigerant with a low GWP of 3, ensuring efficient performance across various climate conditions.
7
Value for Money
  • User Feedback: Customers feel they get good value for the money considering the savings on energy.
  • Technical Data: The heat pump's cost-effectiveness is enhanced by its high Coefficient of Performance (COP), ranging up to 5.2, which indicates a high efficiency of energy use.

- Negative Points
1
High Initial Cost
  • User Feedback: The initial cost is quite high, which might be off-putting for some potential buyers
  • Technical Data : While the upfront cost is significant, the long-term energy savings and efficiency provide a return on investment.
2
Wi-Fi Connectivity Issues
  • User Feedback: A few users have expressed concerns about the maintenance requirements of the iStore Heat Pumps, citing the need for periodic servicing and potential costs associated with upkeep.
  • Technical Data : Regular maintenance of the iStore Heat Pumps, including filter cleaning and system checks, is recommended to ensure optimal performance and longevity.
3
Installation Space Requirements
  • User Feedback: Installation space requirements were more than expected, complicating the setup process for some.
  • Technical Data : The unit dimensions are specified in the datasheet, which should be consulted to ensure adequate space planning.
4
Professional Maintenance
  • User Feedback: Maintenance needs to be done by professionals, adding to the long-term costs.
  • Technical Data : Regular maintenance such as checking the anode and system flushing is recommended to maintain efficiency and longevity.
5
App Custom Settings Reset
  • User Feedback: Frustration with app updates that sometimes reset custom settings.
  • Technical Data : While the app provides convenient control and monitoring, updates can revert settings, requiring reconfiguration by the user.

These insights provide a balanced view of the Emerald Energy All-in-One Heat Pump, combining real user experiences with technical specifications to help you make informed decisions.

How Much Does it Cost to Install Emerald Energy Heat Pump?

When considering the installation of an Emerald Energy hot water system, potential buyers often wonder about the cost. Pricing can vary significantly depending on state rebates and the quality of installation. Here’s a detailed breakdown of what customers are paying for Emerald Energy heat pumps across different states, factoring in rebates and installation quality. This guide provides insight into the EE-HWS-A1-220, EE-HWS-A1-270, and EE-HWS-A1-320 models.

Price Ranges by State and Model:

1
Victoria:
- Rebates:

Solar Victoria Rebate, VEECs, and Federal STCs.

- EE-HWS-A1-220:

Typically ranges from AUD 1,800 to AUD 2,000 after rebates.

- EE-HWS-A1-270:

Generally falls between AUD 2,000 and AUD 2,200 after rebates.

- EE-HWS-A1-320:

Often costs around AUD 2,200 to AUD 2,400 after rebates.

2
New South Wales:
- Rebates:

Energy Savings Certificates (ESC) and Federal STCs.

- EE-HWS-A1-220:

Prices range from AUD 2,100 to AUD 2,300 after rebates.

- EE-HWS-A1-270:

Usually priced between AUD 2,300 and AUD 2,500 after rebates.

- EE-HWS-A1-320:

Typically between AUD 2,500 and AUD 2,700 after rebates.

3
Queensland:
- Rebates:

Primarily Federal STCs, as specific state rebates are less common.

- EE-HWS-A1-220:

Generally costs between AUD 2,200 and AUD 2,400 after rebates.

- EE-HWS-A1-270:

Commonly sold for AUD 2,400 to AUD 2,600 after rebates.

- EE-HWS-A1-320:

Often in the range of AUD 2,600 to AUD 2,800 after rebates.

Understanding Rebates:
1
Federal Small-Scale Technology Certificates (STCs)

help reduce the upfront cost based on the efficiency and installation zone of the heat pump.

2
Solar Victoria Rebate:

Offers up to AUD 1,000 off the installation cost, applicable only in Victoria.

3
VEECs (Victorian Energy Efficiency Certificates):

Further reduce the cost for Victorian residents.

4
ESC (Energy Savings Certificates)

Available in NSW, offering additional financial benefits for energy-efficient installations.

Owning an Emerald Energy Heat Pump

Maintenance Requirements

Key Maintenance Tips for Homeowners (As Recommended by Emerald Energy)

To keep your Emerald Energy hot water system in optimal condition, the manufacturer recommends the following maintenance activities:

1
Air Flow Maintenance

Ensure that nothing blocks the air intake and exhaust of the heat pump to maintain proper airflow. Regularly check and clear any debris or obstructions.

2
Routine Cleaning:

Clean the unit regularly to prevent the accumulation of dirt and debris that could impact its operation and efficiency.

3
Servicing:

Like other home appliances, the heat pump should be serviced to maintain optimal performance. Regular professional check-ups can help detect and resolve potential issues early.

4
Pressure Temperature Relief (PTR) Valve:

It is crucial to manually test the PTR valve every six months. This test involves lifting the lever of the valve and allowing water to flow out, ensuring the valve operates freely and correctly.

Warranty Overview (As Stipulated in Emerald Energy Hot Water System Warranty Documents)

Emerald Energy hot water system provides a detailed warranty for their heat pumps, which includes:

1
Warranty Length:

The Emerald Energy Heat Pump comes with a 5-year warranty for the tank and heat pump components, and a 2-year warranty for labor from the date of purchase.

2
Coverage:

The warranty protects against defects in material and workmanship under normal use and service. It’s essential to follow the operational guidelines provided by Emerald Energy to maintain the warranty’s validity.

3
Exclusions:

Emerald Energy Heat Pump warranty does not cover any damage due to accidents, misuse, or lack of reasonable care. Furthermore, it does not cover incidental or consequential damages.

4
Claim Process:

For warranty claims or service, contact Emerald Energy’s authorized service centers. The complete warranty details are available on their official website, which also provides instructions for proper claim filing.

Support Contact Details

If you encounter any operational issues or need assistance with your Emerald Energy heat pump, here are the support options:

1
Contact Information:

For immediate assistance, turn off the unit and cut off the power supply, then contact Emerald Energy’s service center or technical department.

2
Online Support:

Visit the contact page on the Emerald Energy website at emeraldenergy.com.au/contact-us for more detailed inquiries or support requests.

3
Emerald Energy 320L Heat Pump (EE-HWS-A1-320)

Emerald Energy’s customer service is typically available during standard business hours, which are usually from 9:00 AM to 5:00 PM on weekdays. It’s a good idea to reach out during these hours for the quickest response.

Conclusion

Emerald Energy heat pump are designed for a variety of household sizes, making them an excellent choice for anyone looking to reduce their energy costs while minimizing environmental impact. The Emerald Energy Heat Pump (EE-HWS-A1-220) model, with its 220-liter capacity, is ideally suited for small to medium households of up to three people. It offers efficient heating and is compact enough for tighter spaces.

The EE-HWS-A1-270 model, holding 270 liters, fits well in medium to larger households, accommodating roughly three to five individuals. This model balances capacity with efficiency, making it a popular choice for families. For larger families or commercial settings, the EE-HWS-A1-320 model provides a substantial 320-liter capacity, ensuring that even high demand for hot water is met effortlessly.

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